For Shopify stores, on email and your website chat. The agents look up the order, follow your policy and reply. They ask before a refund and hand over when a person should take it.
Daniel Reyes · Email
Waiting for a message
Triage agent
Wants a refund
Order agent
#1003, $24.00
Policy agent
Refund in full
Your team
Approved by Maya
Action agent
$24.00 refunded
Reply agent
Answer sent
Every message, worked by a team of agents
This is the Tajeran Engine. Scroll to watch one conversation go through it.
Every message is read, matched to the order in Shopify, held against your policy, and answered, or handed to a person on your team.
Refunds and cancellations wait for a yes. You see the order, the policy it used and the amount, then approve or decline. Small refunds can be approved automatically up to an amount you set.
Waiting for your approval
Refund $24.00 to Daniel Reyes
- Order
- #1003, delivered
- Policy
- Damaged items are refunded in full
- Amount
- $24.00 to the original card
It steps back when you step in
Once someone on your team replies in a conversation, Tajeran stops answering there. Customers never get two voices at once.
You can read every run
Each conversation keeps the steps Tajeran took and what it found, and who approved what.
Answered on its own
Questions it can settle from your Shopify orders and your help articles.
Hi, where is my order #1042?
Your order #1042 shipped on Tuesday with UPS. You can follow it with the tracking link we just sent here.
Prepared, you approve
Anything that moves money or changes an order waits for a yes.
Please cancel #1011, I ordered it by mistake.
You approved it. The order is cancelled, $24.00 is on its way back, and the customer knows.
Passed to your team
When a person should take it, it says so and leaves a note.
Will my order arrive before Christmas?
It couldn't confirm the date against your orders, so it told the customer a person will reply and held its draft for your team.
Live shows who is waiting for a person, what is waiting for approval and which automations are running. To change a workflow, describe the change in plain words. Tajeran proposes the edit and replays it on past conversations before anything goes live.
Live
- Waiting for a person
- 2
- Waiting for approval
- 1
- Automations running
- 14
- Leila asked for a person, 4 min agoPolicy agent
- Refund $24.00 for #1003 waits for approvalYour team
Describe the change
For damaged items, offer a replacement before a refund.
Damaged item workflow
- Understand the question
- Read your returns policy
- Ask before refunding
Replayed on past conversations before anything goes live. Every version is kept.
Many AI support tools pass your customer's message to an AI model and send back whatever it writes. Tajeran runs on the Tajeran Engine, which we built from the ground up over years. It plans every reply, checks it against your store, and gets better from your own customers' messages.
| Many AI support tools | The Tajeran Engine |
|---|---|
| Send the message to an AI model and hope the answer is right | Plans the steps for each message, runs them, then checks the answer before it is sent |
| Can make up an order status or a policy | Checks every answer against your Shopify orders and your help articles |
| Can act on money without asking | Refunds and cancellations wait for your approval, within your limits, and never run twice |
| Don't show why they said something | Keeps every step it took, so you can see exactly why it answered |
| Stay as good as they were on day one | Spots what it can't answer yet and drafts a new workflow, which you test on real past conversations before turning it on |
| A change can break everything | Every workflow has versions, tests and one-click rollback |
Years of engineering under the hood, so your store doesn't need any.
Connect your Shopify store
Tajeran reads orders, customers, fulfillment and tracking so it can answer with real details.
Add your help articles
Returns, shipping and product answers. Replies are written from these, not guessed.
Choose what needs approval
Decide which actions run on their own and which wait for a person on your team.
Turn on email and website chat
Connect your support address and add the chat widget to your store.
Run Tajeran with your own team, or have our team run your customer service on the same software.
Run it yourselfFree trial, billed monthly through Shopify.
Starter
a month
1,000 conversations a month, about 30 customers a day
A store with one or two people answering customers.
- AI agents on email and website chat
- Refunds, cancellations and replacements with your approval
- Monthly results report
Growth
a month
5,000 conversations a month, about 165 customers a day
A busy store with its own support team.
- Everything in Starter
- Five times the conversations
- Automatic replies to safe, routine questions
- Extra conversations when you need them: 1,000 for $39, one time
Every plan runs on the Tajeran Engine. See what makes it different
Hiring one support person yourself
$4,000–$6,000
a month, before training, tools and a manager. And one person can't cover every day of the week.
Done For You, our team on your desk
from $500
a month, for up to 2,500 conversations.
The hire figure is our rough estimate for one full-time support person in the US, with salary, taxes, tools and training. Your costs may differ. More than 10,000 conversations a month? Book a call and we'll price it for your store.
The same software, run by our team in your Inbox and within the limits you set. Invoiced directly.
Done For You StarterMost popular
froma month
Up to 2,500 conversations a month, our team on weekdays
Our team runs your support desk, so nobody on yours has to.
- We set up the agents, your help articles and your rules
- Our people answer what the agents can't, on weekdays
- Refunds and cancellations decided within the limits you set
- A monthly call to go through results
Done For You Growth
froma month
Up to 10,000 conversations a month, our team 7 days a week
Your whole customer service, run by us every day of the week.
- Everything in Done For You Starter
- Our team on your desk 7 days a week
- A named support manager for your store
- A weekly report and call
It's the same software. On a subscription your own team answers what the agents hand over and decides refunds. On Done For You our team does that work for you, in your Inbox and within the limits you set, and every decision is recorded with who made it.